Frequently Asked Questions

What is is the preeminent online marketplace within the Middle East region, characterized by its commitment to optimizing the efficiency of online commerce. We proffer a diverse spectrum of enticing options to cater to the discerning needs of both buyers and sellers, all within a secure, safeguarded, and user-centric platform.

Do you maintain a conventional brick-and-mortar establishment for your business operations? represents an exclusive online e-commerce platform, allowing us to direct our core business endeavors towards the pivotal mission of establishing secure and dependable connections between discerning buyers and sellers. Situated within the confines of Dekwaneh Slave Street, Service Center operates during the workweek from Monday to Saturday from 9:30 AM to 5:00 PM, ensuring a top-tier experience for all.

How can I make an online purchase?

To kick things off, you'll need to register on our website. Once your account is all set up, you can relax and start exploring all the wonderful items available on If you come across something you like, simply click on it and follow the instructions on your screen. We'll be there every step of the way, ensuring your item reaches your hands safely. And don't forget, if you have any questions or need assistance, our Customer Service team is here to help.

How can I access support from Mobileleb in the event that I have inquiries or require assistance?

Our dedicated Customer Care Agents stand prepared to provide comprehensive assistance. To access our contact information, please navigate to our "Contact Us" page. Alternatively, you can engage with us through LiveChat support or reach out via WhatsApp at 71-720140.

How do I send a message or talk to a seller or buyer on

You can contact a seller or buyer through our Customer Service team. For our contact details, please visit our Contact Us page.

How can I modify or update the information in my account?

To make changes to your account details, including your password, billing, or shipping information, please start by logging into your account. However, if you need to update your username or email ID, kindly reach out to us at for assistance.

Is it possible to have my items shipped to a country that differs from the country associated with my registered account??

If your delivery destination is outside of Lebanon, we have a dedicated process to accommodate your request. To begin, kindly visit our "Contact Us" page on our website. There, you can find the relevant contact information. Alternatively, we offer two additional methods to connect with us. You can engage with our LiveChat support for real-time assistance, or you may reach out to us via WhatsApp at 71-720140. Our team is readily available to guide you through the process and facilitate your international delivery request.

What should I do if I can't remember my password?

To reset your password, simply click the "Lost your password?" link on the login page. Alternatively, you can reach out to us at, and we'll be more than happy to assist you in the password reset process.

I've just made my very first purchase on, what's the next step?

Hooray, you've just made your first purchase at, and we're thrilled for you! Keep an eye on your inbox, as an email with all the order tracking details is headed your way soon. If you're eager to stay in the loop, you can also hop over to our "Track Your Order" page for real-time updates. While you wait for your goodies to arrive, why not explore all the fantastic items on our website? Happy shopping!

Why is the courier company getting in touch with me?

The courier company will contact you to schedule a pickup time for your sold item as a seller or to coordinate a delivery time as a buyer. It's crucial to respond to these calls and adhere to the agreed-upon times to facilitate the prompt delivery of your items.

I ordered something four days ago, and it hasn't arrived yet. Is there any need to be concerned?

You can trust that your purchases at are in safe hands. Normally, your order should be delivered within 48 hours, unless stated otherwise on the product page. We are dedicated to getting your items to you as swiftly as possible. You can always keep an eye on your order's progress using your order ID on the "Track Your Order" page, or reach out to our friendly customer service team for any extra support you may require.

I placed my order more than 7 days ago, and my item hasn't been delivered. Could you please provide some insight into the delay and help me understand the status of my delivery?

Despite our diligent efforts to ensure swift deliveries, we regret to acknowledge that delays may occasionally arise due to various factors. We deeply apologize for any inconvenience this may have caused. However, please be assured that we will conduct a thorough investigation into your order to pinpoint the cause of the delay and take prompt corrective actions. If, in any case, the item is not yet prepared for shipment or unavailable, we will engage with you to explore several alternative solutions that best align with your preferences in resolving the issue. Rest assured, your satisfaction is of utmost importance to us, and your consumer rights are fully safeguarded. Should you still have any concerns or queries, our dedicated Customer Service Team is always at your disposal to assist and address your questions. Please do not hesitate to contact us at

I'm a bit concerned about my items get lost during shipping and delivery. Could you please guide me on what I should do in such a situation?

No need to be concerned. We only mark an item as delivered when it's in your possession and we've received your signature on the delivery form. If, by any chance, your item is lost, you'll receive a full refund if you paid electronically. If you opted for payment upon delivery, there won't be any charges or penalties for undelivered items. Your peace of mind is important to us.

What should I do if the item I received doesn't match the one I ordered?

In the rare event that this happens, please don't hesitate to contact us at, and we'll spring into action to swiftly replace the wrong item. Just remember to hold onto the item in the same condition it arrived, including the original packaging. Your satisfaction is our priority, and we're here to make things right for you.

I've received the item, but I've changed my mind. Is there a way I can return it?

Once you've received your order, you have a window of 5 days to initiate a return, provided it adheres to our "Return and Refund Policy". For an item to qualify for return or refund, it must remain in the same condition as received, with the original packaging still intact.

Is it possible to initiate a return for an item after more than 5 days from the date of receiving it?

Initiating a return for an item beyond the 5-day window from the date of receipt is not possible.

How do i track my order?

Congratulations on completing your purchase from Mobileleb. You should receive an email from us soon to track your order. You can also track your order by visiting the "Track Your Order" page. Meanwhile, have fun discovering more cool items on our website.

Are your products 100% original?

When you purchase from Mobileleb you can be assured that you are purchasing 100% genuine and authentic products. We acquire products from manufacturers through proper channels and proper quality checks.

Do your prices include VAT?

Yes, All out prices are VAT inclusive. You will pay exactly as per the Checkout price.

What are your opening hours?

Mobileleb is an exclusive online e-commerce platform, our customer care agents are available for your convenience every day from 9:30 AM till 5:00 PM, except Sundays.

Need help?

Chat with us in real-time. Our Customer Care Team is highly responsive and well-informed, always available to assist you. Connect with our LiveChat support team for immediate help.

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